All orders are processed within 1-3 business days, excluding weekends and holidays.

Region	Rate & Time
Cairo-Giza	74 LE (2-3 working days)
Alexandria-Behira	74 LE (3-5 working days)
Delta-Canal	87 LE (2-5 working days)
Near Upper	102 LE (3-5 working days)
Far Upper & Matrouh & N Coast	118 LE (3-5 working days)
Sinai & New Valley	140 LE (2-7 working days)

To ensure our customers’ satisfaction, we offer returns or exchanges in the following cases:

• Receiving a product that does not match the order.
• Receiving a product that is damaged or broken due to shipping.

Any issue must be reported within 3 days of receiving the order.

Return & Exchange Conditions

• The product must be in its original condition and unused.
• The original packaging and product box must be retained.
• All return and exchange requests are subject to review and approval.
• Due to the nature of our skincare and hair care products, opened or used products cannot be returned or exchanged.

For inquiries or to request a return or exchange, please contact us via:
support@greenwaypharma.com Or through our page messages or WhatsApp service.